Signing Up and Signing In

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Cladwell has three products: Daily Outfits for iOS, Capsules for Women, and Roadmap for Men.

Cladwell Daily Outfits

Available only on iOS devices for women's clothing and style (men's coming soon)
Sign up for a new Daily Outfits subscription at cladwell.com
(you can also sign up via iTunes upon downloading the app)
Sign in to your existing Daily Outfits subscription by downloading the app
Manage your account details and subscription info online here

 

Cladwell Capsules for Women

Available as a web app on desktop and mobile browsers for women's clothing and style
Sign up for a new Capsules account here
Sign in to your existing Capsules account here

 

Cladwell Roadmap for Men

Available as a web app on desktop and mobile browsers for men's clothing and style
Sign up for a new Roadmap account here
Sign in to your existing Roadmap account here


 

Re-subscribing or adding a subscription

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If you previously cancelled a Cladwell Daily Outfits Subscription, or would like to add a subscription to the app in addition to another Cladwell product, you must sign up for a new account.

Yes, you can sign back up again anytime with the same email address. When an account is cancelled, the account email (and all payment data) is deleted from our system.

You can sign up to each of our three products with the same email address. These are treated as three separate accounts.


 

Pricing And Billing

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Cladwell is a subscription service. We bill based on the plan you choose and the date your trial period ends. So if you signed up for a monthly plan, you'll be charged every four weeks, beginning the day that your free trial ended. Your credit card would show a charge from "Cladwell." (If you signed up for for Daily Outfits for iOS through your device, you will be charged by iTunes.)

Cladwell Daily Outfits for iOS subscription fee is $7.99/month or $39.99/year.
Cladwell For Men for Web subscription fee is $7/mo (billed every 3 months).
Capsules For Women for Desktop subscription fee is $5/mo (billed every 3 months).

**All charges are USD and may vary depending on currency exchange rates.


 

Refund Policy

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If you’ve never used your Cladwell subscription, you can get a full refund within 14 days of purchase. Just email us here, ask nicely, and make sure to let us know what email address you used to sign-up, and what product you signed up for.

If you signed up for Cladwell Daily Outfits via iTunes, Cladwell is unable to refund any payment. You may request a refund from Apple's support center.


 

Cancellation Policy

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In order to access any of the Cladwell products, you must have an active Cladwell Subscription.

You can cancel your subscription at any time. Once you cancel, you will have access to the service until the end of your current billing cycle. When the current billing cycle is complete, you will no longer have access to any of your data inside the service.

For Cladwell Daily Outfits for iOS users: If you delete the app from your device, your data will be lost. If you re-subscribe later, this data will not be available. You will have to start your Cladwell Closet again. Deleting the app from your device DOES NOT automatically cancel your account.


 

How To Cancel or manage Your Cladwell Subscription

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Cancelling Daily Outfits for iOS

Important: simply deleting the app off your device DOES NOT automatically cancel your Cladwell subscription.

If you signed up for Cladwell Daily Outfits via Cladwell.com:

  • In the app:
  • Go to the Menu in the bottom right hand corner of your screen and then tap Account Settings.
  • Go to Subscription Settings and cancel your account.
  • Cancelling your account prevents future billings, but you can continue to access your account until the end of your current billing cycle.
     
  • On your computer:
  • Visit outfits.cladwell.com/log-in and enter your email and password.
  • Click on Subscription Settings and cancel your account.
  • Cancelling your account prevents future billings, but you can continue to access your account until the end of your current billing cycle.

 
If you signed up via iTunes in the app, you must follow the instructions on how to cancel/manage your subscriptions through Apple:

  • Go to the Settings App on your device.
  • Choose iTunes & App Store.
  • Tap your Apple ID at the top of the screen.
  • Tap View Apple ID (you might need to sign in or use Touch ID).
  • Under Subscriptions, tap Manage.
  • Tap the subscription that you want to manage.
  • Use the options to manage your subscription.

In order to access any of the Cladwell products, you must have an active Cladwell Subscription.

If you delete the app off of your iPhone, then your data will be lost. If you re-subscribe later, this data will not be available. You will have to start your Cladwell Closet again.

Deleting the app from your device DOES NOT automatically cancel your account.

 

Cancelling Capsules for Women

  • In the Account tab of Your Settings (accessed through the Menu at the top left) you can deactivate your account, which immediately cancels your subscription, stops future billings, and unsubscribes you from promotional emails.

  OR

  • From the Billing tab in Your Settings, you can cancel your subscription. This option prevents future billings, but you can continue to access your account until the end of your current billing cycle. You’ll also continue to receive emails from Cladwell. Don’t worry, you can opt out from those separately if you change your mind later.

 

Cancelling Roadmap for Men

  • Click on your user account icon in the top-right corner of the page.
  • Visit the Settings Page by clicking the gear icon next to the username.
  • Click on "Deactivate Account" at the bottom of the menu

 

If you experience an error while following the steps above, please contact us.


 

iTunes Trial Cancellation Policy

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This is very frustrating and only happens if you subscribed via iTunes as an in-app purchase. Apple states that you must cancel 24 hours before the trial ends. Yes, it's ridiculous. Unfortunately, there isn't anything we can do about it, and it doesn't make any sense to us. We strongly recommend submitting a request for a refund through Apple (yet another thing we don't have control over if a user subscribes through iTunes).

     
    Items in this section apply only to Daily Outfits for iOS

     

    Adding Clothes To The App

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    There are 2 ways to add items to your Closet and Capsules.

    1. In the Closet page, tap on the blue plus-sign in the bottom-right corner of the screen. Choose the category of clothing, and use the Filter button in the top-right corner of the next screen to find what you're looking for.

    If you are in an Active Capsule at the time, any new item you add to that Capsule will also be added to your Closet.

    2. From the Discover page, tap on a suggested item, and tap "Add To Closet" at the bottom of the screen.


     

    Finding Your Clothing

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    The clothing in your Cladwell Closet doesn’t have to match your real-life items perfectly. You should be looking for similar items that best-represent the clothing you own.

    When choosing what to add to the app, focus on the primary color of a patterned shirt or the shape and style of a dress.

    If you still cannot find an item to best represent what you own, please let us know and our styling team will get right on it.


     

    Getting Outfits

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    In order for our algorithm to calculate possible outfits, Your Closet needs to have tops, bottoms (or dresses), and shoes at the very least. The more you add, the more outfit possibilities you'll get.

    If you’re not receiving any outfit recommendations, the most* likely** reason is that you don’t have enough items in your closet. Generally around 20-30 items is enough.

    *A very very rare reason would be that none of the items added are recommended to be styled together. This is so extremely rare, that we haven't seen it yet.

    **Another very rare case is that the app is acting bonkers and the only way to fix it is to delete the app from your device and re-install it from the App Store. Unfortunately this will currently delete your closet and log history. BEFORE YOU TAKE THIS DRAMATIC STEP, please tap on the gear icon then go to Data Reset > Export Closet Data. We will reach out to you and attempt to restore your closet.


     

    How to Manage Capsules and Storage

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    Outfit recommendations and possibilities are contingent on the "Active Capsule." The default collection is your Cladwell Closet.

    Create a new Capsule:

    • Tap on the menu icon in the top-left corner of the screen to reveal the Capsule Manager
    • Select Create New Capsule.
    • Give your new Capsule a name and tap on items from your Closet to add to your new Capsule.

    Adding items to a Capsule:

    • Ensure the desired Capsule is the "Active Capsule" by seeing the name of the capsule in the top text of the app.
    • Navigate to the Closet page.
    • Tap on the blue plus-sign in the bottom-right corner of the screen.
      • Add NEW items to your closet and the Active Capsule by tapping on an item category.
      • Add EXISTING items to your Active Capsule by tapping on "My Closet."

    Removing items from a Capsule:

    • Ensure the desired Capsule is the "Active Capsule" by seeing the name of the capsule in the top text of the app.
    • Navigate to the Closet page.
    • Tap on the item you wish to remove from the Capsule.
    • Tap on the trash can icon in the top-right corner of the screen.
      • Choose "Delete from Capsule" to remove the item only from the Active Capsule.
      • Choose "Delete Everywhere" to remove the item from the Active Capsule, all other Capsules, and the entire Closet.

    Editing and removing Capsules:

    • Tap on the menu icon in the top-left corner of the screen to reveal the Capsule Manager.
    • Tap on the Edit button in the bottom-right corner of the screen.
    • Tap on the name of a Capsule to rename it.
    • Tap on the trash can icon next to a capsule to remove it. (Removing a Capsule will not remove items from your closet.)

    Bulk-add items to Storage:

    • Tap on the menu icon in the top-left corner of the screen to reveal the Capsule Manager.
    • Select Storage
    • Tap on the plus-sign in the top-right corner of the screen.
    • Select the items to move to Storage. Items in Storage will not be included in outfit recommendations or outfit possibilities. (You can still see possible outfits by tapping on the item in storage and selecting Show Outfits.)

     

    How To Edit Outfits

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    Outfits that appear in daily recommendations can be edited.

    • Tap on the ••• icon in the lower-right corner of the recommended outfit frame.
    • Select "Edit Outfit."
      • Adding: Tap on "Add A Layer" and select an item to add.
      • Swapping: Tap on the rotating arrows icon and tap a replacement item.
      • Removing: Tap on the X icon to remove an item from an outfit.
    • Tap "Save Outfit" to return to the home page to log the outfit for the day.
    • When choosing an item to add or replace, Cladwell-recommended items will appear at the top of the list. The rest of the items in your Closet will appear below. Selecting a non-Cladwell-recommended item will create a "Custom Outfit" that will appear in your outfit possibilities for each item involved.
     
    Items in this section apply only to Capsules for Women

     

    1. Getting Started With Capsules

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    With a Cladwell Capsules account you can make capsules (small seasonal wardrobes) that are generated from info like your personal style, your ideal color palette, and the types of clothes you wear for your weekly activities. You can create and document your outfits and see other user's outfits for inspiration. You also have access to our catalog of favorite brands and a Shop Feature that guides you to brand websites with the clothing items you're shopping for.

    There is also TONS of content about the closet clean-out, selling/giving/shopping, and our philosophy in the Guidebook, which you have full access to.

    For more info, check out how creating a capsule wardrobe can save you money AND allow you to buy quality clothes.


     

    2. Colors

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    Should I pick the colors that look best on me or the colors I just like to wear?

    • The best palettes will include a mix of colors that complement you, especially for your neutrals and mains, and include colors you simply love (accents is a great place for these). If you just can’t decide, choose the colors that make you feel most like you.

    I don’t know which colors look best on me.

    What if I don’t like the colors chosen for me by the color palette quiz?

    • Even if you don't like them, they're the colors that most likely complement your hair, eyes, and skin. Still, feel free to choose the colors that make you feel most like you.

    How do I edit my color palette?

    • You can change your colors at any time by selecting a Capsule from your Wardrobe page, then Edit Details at the top right, then Capsule Palettes.

     

    3. Styles and Activities

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    How do I edit my style or activities?

    • You can change your style or activities at any time by selecting a Capsule from your Wardrobe page, then Edit Details at the top right, then Style & Activities. Heads up - if you change your activities and the items you’ve selected for those activities, the items recommended for your capsule will change.

    What happens when I choose a style for my capsule?

    • When you choose a style for your capsule, we suggest specific signature items that you might want to add to your activities in order to help you build looks with that style in mind. You can always add or delete items on your capsule page.

    What are signature items?

    • Signature items help you build a look consistent with a style you like. For example, if you select Eclectic Grunge, we suggest a denim jacket. If you decide to include that signature item for an activity in your capsule, you’ll see that item on your capsule page. Select all of the signature items and you’ll have enough to create several outfits perfectly in line with your style.

    How many activities can I add?

    • As many as you need! Add as many activities as you need in order to address all of the things you do that require different clothes.

     

    4. Managing Your Capsule

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    I built my capsule. Now what?

    • After entering your color palette, style, and activities, you’ll see what we suggest for your capsule. Next, clean out your closet and check off what you already own, adding any details that are important to you. After that, it’s time to shop for items you still need and start creating and exploring outfits. The Guidebook is a great place to dive a little deeper, but don’t forget the big picture.

    How do I delete a capsule?

    • When looking at the capsule you’d like to delete, select Edit Details at the top right, then Delete This Capsule.

    How many capsules should I have?

    • The best rule is one capsule per season with as much overlap of items across seasons as possible. So, if you live in a place that gets hot and cold, wet and dry, and everything in between, you’ll probably want 4 capsules, maybe more. But if you live in a place that really just has two seasons, like hot and not as hot, you probably only need 2. You can also consider creating micro capsules for special occasions, like a vacation, or for a special activity, like horseback riding.

    What about accessories?

    • Check out our blog post about that here

    How do I create a capsule?

    • It’s easy to get started! Just select Build New Capsule. Then give it a name, enter a time frame you’d like that capsule to address, and select a cover photo to help you identify this particular capsule from others you might create in the future. After that, select Build My Capsule to continue the process. You’ll then walk through a series of steps you can read more about in our Guidebook under Getting Started.

     

    5. Closet Cleanout

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    I'm having a hard time letting go. Help?!

    • Almost everyone has this experience. Just remember, you're not throwing anything away during your first sorting of Pile 1 and Pile 2. The first round is a simple, binary yes or no decision. Don't make it too hard on yourself by trying to figure out what to do with everything right away.

    What do I do with Pile 2 when I'm done?

    • You can sort this pile into smaller piles that might include a giveaway pile, a sentimental pile you want to keep in storage, and maybe an out of season pile that's for storage, too. All of this stuff in Pile 2 is the stuff that you don't need right at hand; it's not stuff you need to see in your closet every day. So DON'T PUT IT BACK IN YOUR CLOSET. DON'T YOU DO IT. (sorry for yelling)

    6. Shopping

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    I have a shopping list, but I can’t afford to buy everything right now. What should I do?

    • Prioritize your list for items that will get the most wear. So, if your capsule suggests 4 pairs of jeans and you only have 1, consider buying jeans first. When you’re ready to buy, check out the brands we recommend in the Shopping section of the Guidebook or in the Shopping tab of your capsule.

    Where should I shop?

    • Check out the Shop tab of your capsule or the Shopping section of the Guidebook.